Tuesday, June 24, 2014

Oops: Man Sues Airline for Sending Him to Grenada (the country) Instead of Granada (Spain)

This may be the best reason yet to avoid calling to book an airline ticket.

(mashable.com) - Edward Gamson, a dentist from Bethesda, Maryland, thought he had booked a first-class ticket to Granada, Spain, on British Airways. But when Gamson asked a crew member why the plane was heading west from a short layover in London — when Spain was to the east — he got a surprise.

Gamson was on a plane headed to the Caribbean island of Grenada — about 4,000 miles from his intended destination.

It's a mistake unlikely to happen on any online-booking service, but Gamson had called to make the reservation. "Grenada" and "Granada" is easy to mix up, although he claimed to have told theBritish Airways booking agent he was going to Spain.

British Airways initially offered him and his travel companion $376 each, plus 50,000 miles, but Gamson told NBC News that the cost of the missed trip, including hotels, trains and tours, cost more than $34,000.

Gamson is now suing the airline. A spokesperson for British Airways said the airline was unable to comment on active litigation.

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